JiliWin's Privacy Policy – Our Commitment to Protecting Your Data

Introduction

JiliWin (https://jiliwin.cash) takes your privacy seriously. We believe personal data should only be collected when genuinely necessary, and we are fully committed to keeping that data safe and secure at all times.

This Privacy Policy explains what information jiliwin collects, how it is used, how long it is retained, and what rights you have. For any questions, contact us at support@jiliwin.cash.

What Data Is Collected

JiliWin collects your information in several ways. We only gather what is strictly necessary to provide our services.

1. Information Collected at Registration

• Full name and date of birth (for age verification)
• Email Address & Mobile Number
• Username & Password (stored in encrypted form)
• Residential Address & Country

2. Information Collected for Identity Verification (KYC)

• Copy of National ID or Passport
• Bank or mobile banking account details (for payment processing)
• Selfie or photo (for identity verification when required)

3. Automatically Collected Information

How Your Data Is Used

JiliWin uses your information solely for the purposes listed below. We never use your data for anything beyond what is necessary:

• Account Management: To manage your registration, login, and account security.
• Payment Processing: To process deposit and withdrawal transactions securely.
• Fraud Prevention: To detect unauthorized access and suspicious activity.
• Age Verification: To ensure that only users aged 18 and above access the platform.
• Customer Support: To resolve your questions and complaints promptly.
• Promotions & Offers: To send you relevant bonuses and offers tailored to your preferences (only with your consent).
• Legal Obligations: To maintain compliance with regulatory authorities.
• Service Improvement: To improve platform functionality and enhance the user experience.

Data Sharing & Third Parties

JiliWin never sells or rents your personal data. However, limited information may be shared with trusted partners in specific circumstances:

When Data Is Shared

• Payment Providers: Information required to process transactions via Mobile Pay, Nagad, or Rocket is shared with those providers. These organizations follow their own strict privacy policies.
• Game Provider: Only the minimum data necessary to deliver your gaming experience is shared.
• Law Enforcement Agencies: Information may be disclosed when required by court order or legal obligation.
• Security Service Provider: Limited data is shared with trusted partners for fraud detection and cybersecurity purposes.

When sharing data with third parties, we ensure they uphold privacy standards equivalent to our own and that only the minimum necessary information is shared.

Data Protection Measures

JiliWin uses industry-leading security technology to protect your data. Our layers of security include:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — it is encrypted using bcrypt hashing.
• Two-Factor Authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
• Firewall & Intrusion Detection: 24/7 network monitoring and an automated threat detection system are actively in place.
• Regular Security Audits: Regular penetration tests are conducted by third-party cybersecurity experts.
• Data Backup: All data is regularly backed up in encrypted storage.

Cookie Policy

Jiliwin uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and platform security. These cannot be disabled.
• Functionality Cookies: Remembers your language preferences and settings.
• Analytics Cookies: Helps analyze site usage to improve our services.
• Marketing Cookies: Used to show you relevant ads based on your preferences.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

Your Rights

Jiliwin fully respects your rights regarding your personal data. Your key rights are outlined below:

To exercise these rights, email us at support@jiliwin.cash. We will respond within 30 days. In some cases, legal obligations may prevent us from fulfilling a request, and we will explain the reason if so.

Data Retention Period

Jiliwin does not retain data longer than necessary. However, certain information must be kept for a specified period due to legal obligations and security requirements.

• Account Information: For as long as the account is active, and for 5 years after closure.
• Transaction Records: Retained for a minimum of 5 years to meet legal compliance requirements.
• Customer Support Contact: Retained for up to 3 years.
• KYC Documents: Up to 5 years after account closure.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Privacy of Minors

Jiliwin strictly prohibits access by anyone under the age of 18. We do not knowingly collect personal data from minors. If we are notified that a minor has registered, that account will be immediately closed and all associated data will be deleted.

If you believe a minor has registered on JiliWin, please notify us immediately.

Policy Updates

JiliWin may update this Privacy Policy from time to time. For significant changes, we will:

• We will display a notice on the website.
• We will send a notification to your registered email address.
• We will update the "Last Updated" date accordingly.

Continuing to use the platform after any changes are made will be considered acceptance of the updated policy. It is a good habit to check this page regularly.

Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

• Email: support@jiliwin.cash
• Live Chat: Always Available on the Website
• Response Time: Typically 24–48 hours; up to 30 days for complex cases

For more information, visit our Terms & Conditions, Responsible Gambling & FAQ View page.